At bons, we believe that entertainment should always feel good. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can enjoy the platform safely and within your own limits.
Gaming is meant to be a source of fun and entertainment — not financial pressure or stress. Here is how bons supports every Philippines player.
You can set daily, weekly, or monthly deposit limits on your bons account at any time. This helps you stay within a budget that is comfortable for you and prevents unplanned overspending. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period to protect your long-term wellbeing. Contact [email protected] if you need help adjusting your limits.
Losing track of time is easy when you are enjoying sports betting or slots. bons provides session time reminders so you always know how long you have been playing. Setting a session reminder is a simple but effective way to keep your gaming sessions balanced and enjoyable. We encourage all Philippines players to use this feature regularly as part of a healthy gaming routine.
If you feel you need a short pause from gaming, you can request a temporary break from your account at any time. Break periods can range from 24 hours to several weeks depending on what suits you best. During a break, your account will be suspended from all gaming activity, giving you the space and time to reset. This feature is available to all registered players and can be activated quickly by contacting our support team at [email protected].
For players who feel they need a longer break, self-exclusion allows you to close your bons account for an extended period — from several months up to a permanent closure. Once self-exclusion is activated, you will not be able to log in or create a new account during the exclusion period. We take self-exclusion requests seriously and process them promptly to ensure your protection. To request self-exclusion, please contact [email protected] with your account details and preferred exclusion duration.
Awareness is the first step. If any of the following signs feel familiar, it may be time to reach out for support.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. Losses are a normal part of gaming and should never be treated as debts to recover.
If your emotional state — happiness, anxiety, or irritability — is heavily tied to whether you win or lose, this is a sign that gaming may be affecting your mental wellbeing beyond healthy entertainment.
When gaming starts to take priority over work, family, or daily responsibilities, it is important to pause and reassess. Healthy gaming should fit comfortably around your life, not the other way around.
Using money set aside for essential expenses such as rent, food, or bills to fund gaming activity is a serious warning sign. Gaming should only ever be funded from discretionary income you can genuinely afford to lose.
Feeling the need to conceal how much time or money you spend on gaming from friends or family is a sign worth taking seriously. Openness and honesty with people you trust is an important part of maintaining a healthy relationship with gaming.
If you find it difficult to stop playing even when you want to, or if attempts to cut back have been unsuccessful, speaking to a professional support service can make a real difference. You do not have to manage this alone.
If you or someone you know is struggling with problem gambling, please reach out for professional help. The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and support for players across the Philippines. You can also contact our team directly at [email protected] and we will help connect you with the right resources.
Remember: seeking help is a sign of strength, not weakness. bons is committed to supporting every player's wellbeing.
Quick answers for Philippines players about the tools and policies available on bons.
To set a deposit limit, contact our support team at [email protected] from your registered email address and specify the limit amount and period — daily, weekly, or monthly. Our team will apply the limit to your account promptly. Once set, a deposit limit takes effect immediately and any request to increase it will be subject to a mandatory review period to ensure your protection. We encourage all players in the Philippines to set a limit that reflects their genuine entertainment budget.
Yes — you can request a temporary account suspension at any time by contacting [email protected]. Simply let us know the duration of the break you need and our team will suspend your account from all gaming activity for that period. During a suspension, you will not be able to place bets, play slots, or access any gaming features on the platform. This is a straightforward and effective way to give yourself space without permanently closing your account.
You must be at least 18 years old to register and play on bons. This is a strict requirement and applies to all players in the Philippines. During the registration and verification process, we take steps to confirm that all players meet the minimum age requirement. If we have reason to believe that an account is being used by a minor, we will suspend the account immediately pending investigation. We ask all adults to ensure that minors in their household do not have access to their bons account credentials.
To request permanent self-exclusion, send an email to [email protected] from your registered email address stating that you wish to permanently close your account. Our team will process your request as quickly as possible and confirm once the exclusion is in place. Once permanently excluded, you will not be able to reopen the account or create a new one. We treat all self-exclusion requests with the utmost seriousness and confidentiality, and we encourage anyone who feels they need this step to reach out without hesitation.
Gaming on bons is designed to be fun, fair, and fully in your control. If you have questions about responsible gaming tools or need support, our team is here to help.